AikoAiko

特定商取引法に基づく表記 (Commercial Disclosure under Japanese Law)

Last updated: May 16, 2026
Service: Aiko
Website: aiko4u.com
Contact Email: contact@hyperailab.com

This page provides commercial disclosure information for Aiko, a supervised AI voice companion and engagement service. It is intended for use where paid services, subscriptions, pilot fees, facility subscriptions, enterprise licenses, family subscriptions, or paid digital features are offered online.

1. Seller / Service Provider Information

Business Name:
Mitrofanova Mariia

Representative:
Mitrofanova Mariia

Registered Address:
To be provided upon request.

Telephone Number:
To be provided upon request.

Email Address:
contact@hyperailab.com

If the Service is provided through a different operating entity, reseller, Merchant of Record, payment provider, facility partner, or enterprise contract, the applicable entity and transaction terms may be identified at checkout, in an order form, or in a written agreement.

2. Service Name

Aiko

3. Website

aiko4u.com

4. Service Description

Aiko is a supervised, voice-first artificial intelligence (AI) companion and engagement service designed for older adults in adult day-service settings in Japan, including 通所介護 and 地域密着型通所介護 offices.

The Service supports communication, engagement, family connection, supervised sessions, optional familiar-voice personalization, session summaries, facility reporting, consent records, and related administrative functions.

The Service may include:

  • older-adult voice interface;
  • family portal;
  • facility console;
  • facility roster and session controls;
  • family content contribution;
  • conversation starters;
  • AI-assisted conversation features;
  • speech-to-text and text-to-speech processing;
  • optional familiar-voice personalization using authorized voice samples;
  • session summaries;
  • staff summaries;
  • family summaries;
  • usage and engagement reporting;
  • consent and authorization records;
  • support workflows;
  • subscription and billing controls;
  • onboarding, training, integrations, and professional services where agreed.

The Service is not a medical device, healthcare provider, nursing-care provider, caregiving provider, therapy provider, mental-health service, emergency-response service, safety-monitoring service, diagnosis system, treatment system, or substitute for facility staff, family judgment, professional care, or emergency services.

AI outputs are provided for informational, organizational, engagement, and communication-support purposes only. They are not professional advice, factual guarantees, diagnoses, treatments, care instructions, safety determinations, emergency alerts, predictions, or final determinations.

5. Sales Price

Prices for paid services, subscriptions, pilot fees, facility subscriptions, enterprise licenses, family subscriptions, usage-based services, AI-processing features, familiar-voice personalization, onboarding, integrations, professional services, or other paid functions will be displayed on the website, inside the application, at checkout, in an order form, or in a written agreement.

All applicable fees, taxes, billing intervals, subscription terms, minimum commitments, renewal terms, payment amounts, usage limits, and total charges will be presented before purchase where required.

If the Service is in a pilot, beta, invitation-only, unpaid, discounted, or limited-access period, paid terms may not apply until paid services are introduced or enabled.

6. Additional Costs

Additional costs may include:

  • internet connection fees;
  • communication charges;
  • device costs;
  • facility device procurement, lease, setup, maintenance, or replacement costs;
  • data usage charges imposed by the user’s carrier or provider;
  • bank transfer fees;
  • card fees;
  • currency conversion or foreign transaction fees charged by the user’s bank, card issuer, or payment provider;
  • taxes, duties, or levies where applicable;
  • integration, onboarding, training, or professional-services fees where agreed.

No other hidden fees will be charged unless clearly stated before purchase or agreed in writing.

7. Payment Methods

Available payment methods may include:

  • credit card;
  • debit card;
  • bank transfer;
  • invoice payment;
  • payment methods provided by a third-party payment processor;
  • payment methods provided by a Merchant of Record, if used;
  • other methods shown at checkout or agreed in writing.

Available methods will be shown at checkout, in an order form, or in a written agreement.

8. Payment Timing

Payment may be charged:

  • at the time of purchase for one-time services;
  • before delivery for setup, onboarding, professional services, or pilot fees;
  • at the start of each billing cycle for subscriptions;
  • according to invoice terms for facility, operator, enterprise, or professional-services contracts;
  • at the end of a free trial if automatic conversion to a paid plan is offered and clearly disclosed;
  • at the timing stated by the applicable Merchant of Record or payment provider;
  • at another timing disclosed before purchase or agreed in writing.

Exact payment timing will be displayed before purchase where required.

9. Delivery and Provision of Service

The Service is provided digitally.

Access to paid digital features is granted:

  • immediately after successful payment confirmation;
  • within the period shown at checkout;
  • according to the delivery timing specified by the applicable Merchant of Record or payment provider;
  • according to an order form or written agreement;
  • after required onboarding, facility setup, account activation, consent verification, technical readiness, supported device setup, or access approval.

Some features may require account activation, facility configuration, invitation, whitelist approval, consent records, staff training, system availability, supported devices, supported browsers, supported file or audio formats, AI-provider availability, speech-provider availability, payment confirmation, or successful processing of submitted content.

10. Subscription Terms

If subscriptions are offered:

  • subscriptions renew automatically unless canceled before renewal;
  • billing cycle, renewal date, price, renewal conditions, and cancellation method will be disclosed before purchase where required;
  • users must cancel before the applicable renewal deadline to avoid future charges;
  • access to paid features may continue until the end of the current billing period unless otherwise stated;
  • cancellation does not automatically refund already charged fees unless required by law or expressly stated;
  • facility, operator, enterprise, or professional-services contracts may have separate terms.

11. Free Trials, Promotions, and Discounts

If a free trial, promotion, coupon, discounted pilot, or introductory offer is provided:

  • the duration, price, included features, and limits will be clearly stated where required;
  • any automatic conversion to a paid subscription will be clearly disclosed where applicable;
  • payment timing after the trial or promotion will be clearly indicated where applicable;
  • users must cancel before the trial or promotion ends to avoid charges if automatic conversion applies;
  • promotional terms may be limited by user, facility, geography, plan, time, or eligibility.

12. Cancellation

Subscriptions may be canceled through one or more available methods:

  • account settings;
  • billing portal provided by the payment provider;
  • Merchant of Record account or checkout portal;
  • facility or enterprise administrator controls;
  • by contacting contact@hyperailab.com;
  • another method stated at checkout, in an order form, or in a written agreement.

Cancellation stops future billing after the current billing period unless otherwise stated. Cancellation does not automatically refund already charged fees unless required by law or expressly stated.

13. Refunds and Returns

Because the Service is provided digitally, returns are generally not applicable.

Except where required by law or expressly stated at checkout, by a Merchant of Record, by a payment provider, in an order form, or in a written agreement:

  • fees are non-refundable;
  • partial billing periods are not refunded;
  • unused sessions, unused profiles, unused capacity, unused AI-processing limits, unused support, or unused storage are not refunded;
  • setup, onboarding, implementation, integration, professional-services, pilot, beta, or custom-development fees are not refunded;
  • cancellation stops future billing but does not reverse past charges.

If there is a defect, outage, or billing error, users may contact contact@hyperailab.com.

14. Operating Environment

The Service may require:

  • compatible devices;
  • compatible browsers;
  • stable internet connection;
  • supported microphones, speakers, tablets, or facility devices;
  • account access;
  • facility configuration;
  • user authorization;
  • consent records;
  • third-party provider availability.

The user, family, facility, or operator is responsible for device costs, internet costs, facility environment, supervision, account access, and local operational readiness unless otherwise agreed in writing.

15. Pilot, Beta, and Limited-Access Services

During pilot, beta, pre-release, proof-of-concept, test, unpaid, discounted, or limited-access periods:

  • the Service may be experimental, incomplete, changed, suspended, or discontinued;
  • access may be limited by invitation, facility, geography, device, user role, consent status, or operational readiness;
  • no production-grade availability, support, feature, continuity, or service-level commitment applies unless stated in a signed written agreement;
  • payment of a pilot or beta fee does not guarantee commercial launch, long-term availability, or specific outcomes.

16. Defects, Availability, and Disclaimers

The Service is provided subject to the Terms of Service and Disclaimer.

To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of merchantability, fitness for a particular purpose, uninterrupted operation, error-free operation, accuracy, suitability for care settings, voice quality, AI-output accuracy, or achievement of any engagement, loneliness, operational, clinical, commercial, or financial result.

17. Special Conditions

The Service must not be used as a medical device, healthcare service, nursing-care service, caregiving service, therapy service, mental-health service, emergency-response service, safety-monitoring service, diagnosis system, treatment system, or substitute for facility staff, family judgment, professional care, or emergency services.

Users, families, facilities, operators, staff, guardians, and representatives are responsible for supervision, consent, authorization, emergency handling, care decisions, and independent review of Service outputs.

18. Contact

Questions about this disclosure may be sent to:

contact@hyperailab.com