AikoAiko

Acceptable Use Policy

Last updated: May 16, 2026
Service: Aiko
Website: aiko4u.com
Contact Email: contact@hyperailab.com

1. Overview

This Acceptable Use Policy ("Policy") governs your access to and use of Aiko, including the website located at aiko4u.com and any related applications, portals, interfaces, dashboards, devices, APIs, features, tools, documentation, support channels, and services (collectively, the "Service").

Aiko is a supervised, voice-first artificial intelligence (AI) companion and engagement service designed for older adults in adult day-service settings in Japan, including 通所介護 and 地域密着型通所介護 offices. The Service supports communication, engagement, family connection, supervised sessions, optional familiar-voice personalization, session summaries, facility reporting, consent records, and related administrative functions.

By using the Service, you agree to comply with this Policy. This Policy applies in addition to the Terms of Service, Privacy Policy, Subscription & Purchase Terms, Commercial Disclosure under Japanese Law, and any other terms that apply to the Service.

2. Permitted Use

You may use the Service only for lawful, authorized, supervised, and disclosed purposes in accordance with applicable laws, facility policies, product documentation, consent records, and written agreements.

Permitted use includes:

  • operating supervised older-adult engagement sessions in authorized care or day-service settings;
  • onboarding authorized older-adult profiles;
  • creating and managing authorized family, guardian, staff, and facility accounts;
  • contributing family memories, prompts, conversation starters, and approved content;
  • providing authorized voice samples for optional familiar-voice personalization;
  • generating session summaries, family summaries, staff summaries, and facility reports;
  • reviewing engagement data for operational, communication, and support purposes;
  • managing subscriptions, billing, support, consent, revocation, deletion, and account controls;
  • using the website at aiko4u.com to learn about Aiko or submit lawful inquiries.

3. Prohibited Conduct

You agree not to use the Service for any prohibited purpose listed below.

3.1 Illegal Activities

You must not:

  • use the Service for any unlawful purpose;
  • violate any applicable law, regulation, court order, contractual obligation, facility policy, care obligation, privacy obligation, or professional obligation;
  • upload, store, generate, or distribute unlawful content;
  • use the Service to plan, facilitate, conceal, or encourage unlawful conduct;
  • misrepresent identity, authority, consent, relationship status, guardianship status, facility affiliation, or payment authorization.

3.2 Unauthorized Voice Use, Impersonation, and Deception

You must not:

  • record, upload, clone, synthesize, reproduce, or use any person’s voice without all required rights, permissions, consents, and authority;
  • use familiar-voice personalization after consent has been withdrawn or authorization has ended;
  • impersonate any person without clear disclosure and authorization;
  • mislead an older adult, family member, staff member, facility, authority, or third party about whether a voice or message is AI-generated;
  • create synthetic voice output for fraud, scams, harassment, coercion, defamation, manipulation, emotional exploitation, political persuasion, commercial endorsement, identity theft, or unauthorized representation;
  • submit voice samples from minors or vulnerable persons unless legally authorized and expressly permitted by the applicable Service configuration and agreement.

3.3 Unsafe Care, Medical, Clinical, or Emergency Use

You must not use the Service:

  • as a medical device, healthcare service, nursing-care service, caregiving service, therapy service, mental-health service, emergency-response service, safety-monitoring service, diagnosis system, treatment system, or substitute for human supervision;
  • to diagnose, treat, cure, prevent, monitor, or manage any disease, condition, impairment, injury, mental-health issue, or safety risk;
  • as the sole basis for medication, treatment, care-level, restraint, hospitalization, discharge, safeguarding, emergency, legal-capacity, financial, insurance, employment, or other high-impact decisions;
  • to replace required facility staff, family supervision, professional advice, facility procedures, emergency protocols, or care obligations;
  • to delay contacting emergency services, qualified professionals, facility staff, guardians, family members, or appropriate authorities when needed.

3.4 Abuse, Harassment, and Exploitation

You must not use the Service to:

  • exploit, manipulate, pressure, deceive, shame, threaten, harass, or abuse older adults, family members, staff, or any other person;
  • generate or distribute hateful, discriminatory, sexually explicit, violent, abusive, defamatory, humiliating, or invasive content;
  • collect or expose private information without authorization;
  • encourage self-harm, harm to others, neglect, abuse, unsafe behavior, or illegal behavior;
  • target vulnerable persons with deceptive, coercive, or manipulative content;
  • create content that is inappropriate for a supervised elder-care context.

3.5 Privacy, Consent, and Data Misuse

You must not:

  • submit personal information, voice samples, photos, memories, messages, health information, care information, or family information that you are not authorized to submit;
  • bypass, falsify, delete, suppress, or manipulate consent records, revocation records, disclosure scripts, audit logs, or authorization checks;
  • access, view, export, disclose, or process profiles, summaries, voice data, family content, facility data, or personal information without authorization;
  • use Service data for unrelated advertising, profiling, surveillance, employment, credit, insurance, legal, clinical, financial, or high-impact decisions;
  • transfer Service data to unauthorized third parties;
  • re-identify, combine, or infer sensitive information from Service data except as authorized and lawful.

3.6 System Abuse and Security Interference

You must not:

  • attempt to gain unauthorized access to accounts, systems, networks, databases, files, logs, administrative areas, or provider systems;
  • bypass, disable, or interfere with authentication, authorization, consent gates, access controls, rate limits, audit logs, upload validation, security controls, or safety controls;
  • probe, scan, or test system vulnerability without written authorization;
  • interfere with or disrupt the Service, servers, databases, queues, networks, reverse proxies, identity providers, payment systems, AI providers, speech providers, or infrastructure;
  • introduce malware, viruses, worms, Trojan horses, ransomware, spyware, corrupted files, prompt-injection payloads, parser exploits, or harmful code;
  • upload files or inputs designed to exploit speech systems, AI systems, document processors, storage services, logs, dashboards, or facility devices.

3.7 Unauthorized Automation and Extraction

You must not:

  • scrape, crawl, index, or extract data from the Service without authorization;
  • use bots, scripts, automated workflows, bulk access methods, or load tests in a way that exceeds permitted use;
  • reverse-engineer, decompile, disassemble, or attempt to extract source code, models, prompts, embeddings, algorithms, infrastructure details, security logic, or non-public system behavior;
  • use the Service to build or train a competing product, model, dataset, voice system, analytics system, or benchmark without written permission;
  • resell, sublicense, rent, lease, or commercially exploit the Service without written permission.

3.8 Misuse of AI Outputs

You must not:

  • present AI outputs as guaranteed facts, professional conclusions, diagnoses, treatments, predictions, care determinations, emergency alerts, or authoritative decisions;
  • remove context, uncertainty language, AI disclosure, citations, provenance, consent boundaries, or limitations in a way that misleads others;
  • use outputs to make automated or sole-basis decisions about employment, credit, housing, insurance, healthcare, legal rights, elder care, emergency response, finance, safeguarding, or other high-impact matters;
  • publish or distribute outputs containing personal information without authorization;
  • claim that the Service has produced clinical proof, loneliness reduction, therapeutic benefit, care improvement, safety improvement, staff replacement, or guaranteed outcomes unless expressly authorized in writing and supported by approved evidence.

4. User Content and Upload Restrictions

You are responsible for all content, voice samples, audio, text, photos, memories, prompts, messages, documents, metadata, and other materials you submit to the Service ("User Content").

You must not upload, store, submit, generate, or distribute User Content that:

  • is unlawful, infringing, defamatory, fraudulent, deceptive, abusive, exploitative, or harmful;
  • violates privacy, publicity, intellectual-property, confidentiality, contractual, facility, professional, or care obligations;
  • contains unauthorized personal information, voice samples, photos, health information, care information, financial information, government identifiers, or confidential information;
  • contains malware, harmful code, or content intended to exploit systems;
  • exceeds product limits, storage limits, format limits, consent limits, or authorized use scope;
  • is inappropriate for older-adult engagement or supervised care settings.

5. Facility and Staff Use

Facilities, operators, staff, and contractors must:

  • use the Service only in authorized settings and for authorized users;
  • provide appropriate supervision during older-adult sessions;
  • maintain required disclosures and consent records;
  • comply with facility policies, applicable laws, and professional obligations;
  • verify identity, relationship, and authorization of users where relevant;
  • monitor for distress, confusion, complaints, inappropriate use, or escalation needs;
  • handle emergencies, care decisions, safeguarding, family communication, and incident response outside the Service.

6. Enforcement

The Service provider may investigate suspected violations of this Policy.

The Service provider may remove content, disable features, suspend access, terminate accounts, restrict profiles, revoke pilot access, report unlawful activity, preserve evidence, notify facilities or authorities, or take other action where appropriate.

The Service provider is not obligated to monitor all content or activity and is not responsible for user, family, facility, staff, operator, or third-party misuse of the Service except to the extent required by law.

7. Reporting Violations

Suspected violations may be reported to:

contact@hyperailab.com